What does it take to run a cleaning business? They are your most important asset as they are the ones who will be in direct contact with your clients.
It is therefore vital that you hire the right people and find ways to retain them if you want your business to succeed.
However, finding the right staff and ensuring they are motivated enough to stay is challenging, especially in the professional cleaning world.
Below, we will look at some tips to help you hire and retain the right people to ensure your business’s success.
Hire Employees with the Right Experience
Training takes a lot of time, especially if you are training people who are new to the professional cleaning industry.
This is because it is a very physically-demanding industry, so you need to find people who have already have some experience as these are the people who will know what to expect.
Because you might need to hire people with little to no cleaning experience, a healthy mix of people with and without experience is the best way to go in this case.
The people with experience already know what to do, how hard the job is, and they already love cleaning if they want to make a career out of it.
Your Employees Are an Important Asset
Your employees will represent you in front of your clients in situations where you are not available. They will also be a reflection of your business.
It is therefore important to ensure employees have the right qualities to be a good reflection of you.
This means you need people who are self-motivated and highly independent. In some cases, cleaners have partners, so you also need to make sure they can work beside someone else to complete tasks as required.
Also, ensure they are hard-working. Professional cleaning is physically demanding, so you need hires who are not only hardworking, but who can handle the rigor of the job.
Hiring the right employees is one half of the equation, retaining them is the other half. The professional cleaning industry has a high employee turnover, so if you want to succeed, you need to find ways to keep your best staff around.
According to professional cleaning agencies like SMC Premier, empowering employees is one of the best ways to keep employees engaged and committed to their jobs. SMC Premier uses employee of the month programmes as well as dedicated training to show commitment to their staff which helps with employee retention.
They pride themselves on their cost-effectiveness as well as well-trained staff who can get the job right the first time.
Running a successful professional cleaning service is often about finding the right employees, retaining them, and providing the best service to your clients. If you make the right hires, everything else will fall into place, your cleaning business can start.
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