Anastasia is a student of Conflict Management Department, Saint Petersburg State University, Russia; the author of training programme “The Effective Way of Conflict Resolution”, social facilitator, radio host and journalist. Her biggest aim is to make this world better by sharing some conflict management basics, so people can decrease the amount of misunderstanding problems. She loves to travel, read classic literature, meet people from all over the world and exchange experience and points of view together.
The previous article discussed the customary terms of conflict and offered concrete examples to define our positions and interests. We learned how to analyse the perception of conflict and how to separate facts, interpretations, and emotions. There is no doubt now that conflict is an essential part of every human being’s life, and there is nothing wrong with that. Yet the paramount question is still relevant: what to do after you realise you’re involved in a conflict? How to work with it - and how to stand up for your rights and values without harming the opponent? I hope this article can shed some light on this practical topic.
There’s no doubt that our lives are filled with different kinds of conflicts, and that’s not anything we have to be ashamed of. Dealing with misunderstanding doesn’t make us «wrong» as people. Otherwise, experts call «normal» only those relationships where partners argue with each other infrequently, indicating that they care about one another and don’t take their interactions for granted. This rule works with family relations, friendships, and so on.